Shipping

Q. How long does shipping take.

Shipping takes 5-7 BUSINESS days. (10-14 BUSINESS days during high volume times). Please note that some orders may ship out before that timeframe.

Q. How do I change or cancel my order?
Every purchase is a final sale.

Q. Can I return or exchange an item?
Exchanges are acceptable for any damaged product. If you have received any damaged items, you must contact us via email at customerservice@sweeterthansugarcosmetics.com, within 48 hours of receiving the damaged products. You can also return your product with your return card.

We do not accept any open products for unsanitary reasons.

Q. My item was stolen. How can I get a refund?

We encourage you to contact the shipping carrier to find out your options. They may advise you to contact us, however, please note that we are not responsible for any actions taken on their behalf such as damaged, delayed, lost or stolen packages. We strongly encourage the purchase of Route Insurance which is offered by a 3rd party at checkout and starts at $0.98 cents.

Q. I gave an incorrect address. Can I get a refund?
We are sorry to inform, If you provided an incorrect address at checkout, a refund will not be granted. Please be sure to double check your information before submitting your order.

Q. What method is used for shipping?
All packages are shipped USPS ONLY.

Q. What happens when my order is returned to sender? 

Once your order is returned to sender, we will contact you via email to the same email address provided at checkout. If you’re requesting for your order to reship, you must purchase a reship fee. If you’d rather not have your order reshipped, we will issue a store credit in the full amount of your order minus the shipping cost.

Q. Do you ship internationally?
No, we currently do not ship internationally but, we hope to in the future.