Returns & Exchanges

Returns:

We will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 48 hours, take a picture of the item(s) along with the original packing slip and email them to customerservice@sweeterthansugarcosmetics.com explaining what is wrong with the item(s). After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the processes we take to get your item(s) replaced. In order for us to maintain the quality of our products, we will not accept any returns of products for reasons other than them being damaged or defective. We apologize in advance for any inconvenience this may cause.

Note: If we approve a refund for any reason after products have been shipped, that refund will be given in the form of STORE CREDIT ONLY

Lost, Stolen, or Delayed Orders:

We encourage you to contact the shipping carrier to find out your options. They may advise you to contact us, however, please note that we are not responsible for any actions taken on their behalf such as damaged, delayed, lost or stolen packages. We are not responsible for re-shipping costs if the package is returned to us due to a failed delivery attempt by the courier or in the event you are unable or refuse to accept the package.

Damaged Products:

Please notify us within 48 hours of your order’s delivery date of any issues by providing a photo or video of all that was shipped to include packing materials and products. Without these items, we may be unable to assist. Please note that we are not responsible for items damaged in transit. You are encouraged to raise your issue with your courier.

Note: If we approve a refund for any reason after products have been shipped, that refund will be given in the form of STORE CREDIT ONLY.

Please Note:
Any order discrepancies MUST be reported within 48 hours of receiving your merchandise. Your packing slip is your proof of purchase and it must be presented for ALL discrepancies. This includes, missing and damaged items. You will need to upload a picture of the items received, the packing slip, and email those along with the issue you are seeking to get resolved to customerservice@sweeterthansugarcosmetics.com. If the packing slip is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be in the amount the item was purchased for.

Shipping fees are non-refundable.

Note:
We will do extensive tests to secure our pressed powders to make sure they don’t break during the shipping process.

Disclaimer:
Please perform a skin test prior to applying any of our products to make sure you’re not allergic. Sweeter Than Sugar Cosmetics is not responsible for any allergic reactions. Use at your own risk. Ingredients are listed under each item.

Issues:
If there are any issues with your order after receiving, you will have 24-48 hrs to EMAIL US and let us know. No Exceptions. This is going to keep shipping cost and loss to a minimum and those low costs will benefit you!

Email:
customerservice@sweeterthansugarcosmetics.com

Note:
Instagram & Facebook is not a form of email